Help

Technical Help For You
You may have arrived at this page because you are missing a plug-in foryour Web browser or you need to upgrade your Web browser. All of theplug-ins or upgrades needed for this Web site are free of charge. Belowwe briefly describe these items and offer you a link to download theitem for your use in this and other Web sites. It is not as difficultas it sounds. Often this process is automated and requires you tosimply follow the online directions. We have listed below somequestions and their answers to get you started.

What are the browser requirements for this Web site?
This Web site is optimized for Microsoft Internet Explorer and NetscapeCommunicator browsers. We strongly recommend a 4.0 or a newer versionof either Web browser. Microsoft Internet Explorer can be updated freeat http://www.microsoft.com/downloads, while Netscape Communicator canbe updated free athttp://home.netscape.com/computing/download/index.html.

What else might I need?
We recommend that you have Adobe Acrobat Reader, Apple Computer'sQuickTime 6.5 (or newer) and Macromedia's Flash installed on your Webbrowser. They are enhancement applications or plug-ins that enablespecial features (audio, video or chat) online. (Please note: If youupdated your Web browser above, these plug-ins have been installedautomatically.)

What is Adobe Acrobat Reader used for?
Adobe Acrobat Reader software enables the viewing and printing ofAdobe's Portable Document Format (PDF) files. You can download andinstall it free at http://www.adobe.com/products/acrobat/readstep.html.

What is Apple Computer's QuickTime used for?
Apple Computer's QuickTime player enables specific audio and videoplayback in real time (streaming). You will need version 4.0 or newerto play streaming media. The latest versions for both Apple Macintoshand Microsoft Windows computers are available free athttp://www.apple.com/quicktime/download/index.html.

What is Macromedia Flash used for?
Macromedia Flash plug-in enables specific animations throughout thisWeb site. You can download and install it free athttp://www.macromedia.com/shockwave/download/download.cgi.

What does the message "server not connected," "communication exception," or "server busy" mean?
These messages usually refer to a network problem between your computerand the server. There is no straightforward way to determine where theproblem lies, so your best bet is to try again to connect to the server.

What should I do if I experience a technical problem?
Although TransOptions strives to create Web sites free of technical problems, you may still encounter problems from time to time. Please click on the contact us link, complete the e-form and click on send.We will do our best to resolve the problem for your future visits.